External Access for your Customers
With teamspace you have the possibility to grant your partners and customers access to your ticket system. With this self-service feature, you work even closer and more efficiently together and relieve your service helpdesk.
Tickets
Grant customers access to their tickets via an online portal. This allows them to create new tickets or respond to existing ones.
Files
Share folders via the external access, any files can be uploaded and downloaded. If you wish, you will be automatically informed about new items.
Work with Tickets
Through the self-service portal, your partners and customers have a number of ways to work with tickets without having to call the help desk:
- View Tickets
- Create new Tickets
- Reply to existing Tickets
- Change the Status of a Ticket
Individual Authorizations
Define whether employees of the customer company are only allowed to view their own tickets or all from their organization. You can also set who can only read tickets or also edit them.
View Invoices
Invoices can also be shared via the self-service portal. Your customers can then see the invoice number, date, total and payment status. You can also download the associated PDF file.
Start your own Self-Service Portal for your Partners and customers
