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Project and ticket in one logic
Hours on sprint, ticket or maintenance contract, with clean billable / non-billable separation. SLAs, response times and margin live.
ERP software for IT service providers: projects, tickets, billing in one system.
IT service providers are one of the two primary segments teamspace is built for. Systems houses and software development firms run their client projects, maintenance contracts and tickets in one cloud: hours, SLAs and margin in real time, no Excel bridges. Made in Germany, hosted in an ISO-27001-certified data centre in Frankfurt am Main.
What IT service providers gain with teamspace
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Multiple engagements, one resource pool
Senior architects, junior devs and externals in one pool. Skill matching, conflict detection across all projects.
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Fee invoicing without Excel
From released hours, fixed fees and licences the invoice emerges in one click. ZUGFeRD and XRechnung as standard.
From pitch to paid invoice
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Lead and pipeline
CRM with weighted forecast. From the won pitch a project is created with WBS, ticket system and rate cards.
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Sprint and ticket operations
Developers log hours on story, task or ticket, directly from kanban or scrum board. Maintenance tickets from the service desk feed in.
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Plan-vs-actual live
Plan-vs-actual per sprint, per ticket, per maintenance contract. Threshold alerts on margin and response time.
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Approval and invoicing
At week or sprint close, managers release hours, the invoice emerges from the data. Maintenance retainer and T&M side by side.
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Reporting and forecast
Utilisation per person, margin per client, forecast to quarter end. Drill-down to the entry.
Which IT service providers benefit most
Systems houses with maintenance contracts
Multiple maintenance engagements in parallel, SLA monitoring, retainer and T&M billing in one logic.
Software developers and custom dev
Sprint-based delivery, velocity reporting, fixed price and time-and-materials side by side.
Cloud and infrastructure teams
Incidents, change requests and projects from one ledger, with on-call and stand-by capture.
SAP and ERP consultancies
Engagements across group structures, HOAI-like phases, activity records per engagement.
IT security and compliance consultants
Audit-proof time tracking, end-to-end documentation for client reports.
What IT service providers gain with teamspace
Observed results from rollout projects in recent years. Actual values depend on starting maturity, contract structure and segment.
- +14 %
- higher project margin
- +8 %
- recurring revenue visible
- 0 days
- monthly tool reconciliation
- 96 %
- SLA adherence
through day-fresh plan-vs-actual steering instead of quarterly hindsight
through automated maintenance and renewal billing
ticket, hour, contract and invoice in one system
through integrated monitoring and escalation paths
Tool sprawl vs. teamspace
| Feature | Excel + Jira + DATEV | teamspace |
|---|---|---|
| Hours directly on the ticket | manual | ✓ |
| Maintenance and T&M in parallel | hard | ✓ |
| Plan-vs-actual across sprints | - | ✓ |
| Fee invoicing from hours | export | ✓ |
| ZUGFeRD and XRechnung | - | ✓ |
| Utilisation across all projects | - | ✓ |
| ISO 27001, GDPR, DPA | varies | ✓ |
| Hosting in Frankfurt am Main | varies | ✓ |
Functions for IT service providers
Delivery
- Kanban and scrum boards with time tracking
- Ticket system with SLA monitoring
- Maintenance contracts and retainers
- Sprint planning with velocity
- Code-review workflow
Steering
- Capacity planning with skill matching
- Multi-project management and conflict resolution
- Earned value analysis for large projects
- Forecast and margin analysis
- Audit trail for compliance
Billing
- Rate cards by person, role, project
- Fixed price, T&M and maintenance retainer in parallel
- ZUGFeRD and XRechnung e-invoicing
- Direct hand-over to DATEV, Lexware, Sage
- Activity record per engagement
What ERP software for IT service providers needs
IT service providers face a dual steering challenge: on one side operational delivery (sprints, tickets, maintenance work), on the other commercial steering (utilisation, margin, forecast). An ERP software for IT service providers has to serve both worlds from one ledger, without hours living in one app, tickets in another and invoices in a third.
teamspace solves this with a cloud platform that integrates project management, service desk, time tracking and invoicing. Hours that a developer logs on a ticket flow automatically into sprint reporting, into maintenance contract margin and into the fee invoice at month-end.
Sprint delivery with margin in view
Sprint-based software development is standard today. teamspace runs scrum boards with velocity, burndown and sprint-goal achievement directly on the project. Hours on stories and tasks land in the same database as maintenance hours and consulting hours. From this data emerge:
- Velocity as the basis for realistic sprint planning.
- Sprint margin on fixed-price sprints, with early warning when efficiency falls below a configurable threshold.
- Plan-vs-actual across sprints for longer engagements.
More on scrum board and project controlling software.
Maintenance contracts and SLAs
Beyond sprint delivery, many IT service providers live on running maintenance contracts. teamspace links service desk with contract management:
- Retainer contracts with configurable hour budget per period.
- SLA monitoring with response and resolution times.
- T&M extensions for hours beyond the retainer budget.
- Stand-by and on-call with own compensation logic.
Tickets show up in sprint backlogs if a maintenance request grows into a larger change. More on service desk software.
Multi-project setup with skill matching
Growing IT service providers rarely deliver only one project. 10 to 50 parallel engagements is the rule. teamspace runs a central resource pool with skills, availabilities and rate cards. At plan distribution the system filters by skills (e.g. SAP S/4 senior, AWS solution architect, Java/Spring lead); conflicts across projects are detected in the background.
External freelancers and subcontractors live in the same pool, with clearly separated rate cards for margin computation. More on multi-project management software and capacity planning.
E-invoicing and DATEV
From 2025 every German business must be able to receive e-invoices, from 2027/2028 also send them. teamspace creates ZUGFeRD and XRechnung without an extra tool. Hand-over to DATEV, Lexware or Sage runs in the standard format, no CSV export and no manual adjustment.
From recorded hours, maintenance retainers and licence items the invoice emerges in one click. More on e-invoicing.
ISO 27001 and compliance
IT service providers often deliver to regulated industries (financial services, public sector, healthcare). Compliance requirements are high. teamspace is:
- Hosted in an ISO-27001-certified data centre in Frankfurt am Main (the data centre is certified, not teamspace itself).
- GDPR compliant with standard DPA.
- with activatable GoBD mode for retention of accounting-relevant data.
- Hosts exclusively in Frankfurt am Main, in certified data centres in the EU.
Audit trail documents every correction; released periods can be locked.
Reviewed in the requirements check
Wondering whether teamspace is the right ERP software for your IT service business? In a 15- to 30-minute call we look at your sprint logic, ticket workflow and billing. For more on the integrated modules, see project management, service desk and invoicing software.
Frequently asked questions on ERP software for IT service providers
Do we still need Jira or Asana when using teamspace?
How do maintenance contracts and T&M work in parallel?
Per engagement you can run fixed-price retainers (e.g. monthly maintenance), T&M (e.g. change requests) and fixed-price components (e.g. migration phase) at the same time. Hours log onto the right contract type; the invoice at period end consolidates all components.
How does teamspace handle on-call and stand-by?
Stand-by, on-call and after-hours duty are supported in HR and time-tracking logic, with their own compensation factors. Data flows automatically into payroll.
Can teamspace integrate with GitLab, GitHub or Azure DevOps?
Yes, via the REST API. Tickets or issues can be promoted from the code repo into teamspace, or vice versa. For specific requirements we look at the integration in the requirements check.
What about ISO 27001 and compliance?
teamspace runs in an ISO 27001 certified data centre in Frankfurt am Main; it is the data centre that is certified, not teamspace itself. GDPR compliant, with standard DPA, audit trail and need-to-know permissions. Data is processed in certified data centres in Frankfurt am Main, exclusively in the EU.
How does the migration from Jira or Asana work?
Existing tickets can be imported via CSV or REST API. Templates for typical sprint and ticket structures accelerate onboarding. Mid-sized IT service providers typically migrate fully within 4 to 6 weeks.
Where is data stored?
All data is processed in certified data centres in Frankfurt am Main, exclusively in the EU. teamspace is Made in Germany, hosted in an ISO 27001 certified data centre in Frankfurt and GDPR-aligned. The contracting party is 5 POINT AG, headquartered in Darmstadt.
Related topics
Functions IT service providers use most.
Service desk software
Tickets, SLAs, customer portal with knowledge base.
Project management software
WBS, plan-vs-actual, forecast, kanban and scrum in one system.
Time tracking
Hours on sprint, ticket or maintenance contract.
Invoicing software
ZUGFeRD and XRechnung, fixed price and T&M side by side.
ERP for IT service providers, reviewed in 15 minutes.
In the requirements check we discuss your sprint logic, ticket workflow and billing. You receive a clear first read on whether teamspace fits, free of charge and without commitment.