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Project, service and ticket on one platform
Client projects, maintenance contracts and service tickets share one data foundation. Hours on project, flat-rate contract or ticket, margin and SLA status live. No isolated silos.
Systems house software: projects, maintenance and tickets on one cloud.
With teamspace, IT systems houses run their project, service and support business on a single cloud platform. Maintenance contracts, flat rates, time and materials, SLAs and hardware orders in one logic. Made in Germany, hosted in an ISO-27001-certified data centre in Frankfurt am Main, GDPR compliant.
What systems houses gain with teamspace
Three properties that distinguish teamspace from a tool mix of helpdesk, Excel timesheets and accounting.
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Maintenance and flat rates automated
Recurring maintenance flat rates, licence subscriptions and hosting fees run automatically. Hours consumed beyond the flat-rate quota slip into time-and-materials billing without anyone keeping lists.
3
Customer economics live
Margin per service customer, project and maintenance contract in real time. Threshold alerts surface risks early. Leadership sees aggregated views, service management sees the detail.
From quote to follow-on invoice
Seven steps, one continuous systems house process. The quote becomes a project, the project hands over to service, service produces tickets, every hour lands on the right contract.
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Build a structured quote
Packages for hardware, licences, implementation and maintenance in one quote, with rates per role and flat rates per period. Templates from past orders, no typos, no stale price list.
- 2
Order and project setup
When the deal is won, the quote turns into a project with phases, tasks, milestones, rates, hardware delivery items and licence subscriptions. No double entry.
- 3
Implementation with time tracking
Engineers log hours on tasks or phases, on mobile or desktop. Material costs, travel and subcontractor hours land directly on the project. Plan-vs-actual live.
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Handover to service contract
After go-live the project becomes a service contract with flat-rate quota or time-and-materials billing, SLA, response and resolution times. Contracts run with clear renewal dates.
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Tickets and SLA steering
Service requests land in the service desk with SLA monitoring and escalation. Hours booked on tickets, flat-rate quota or time-and-materials billing detected automatically. The customer portal with knowledge base reduces first-level load.
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Periodic billing
Monthly or quarterly the invoice is generated from maintenance flat rate, time-and-materials hours, licence subscriptions and any hardware add-ons. ZUGFeRD or XRechnung for public-sector buyers.
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Follow-on business and renewals
The service customer remains active in CRM, contract durations, renewal dates and cross-sell potential (e.g. additional module, new location) are transparent. Renewals are not missed.
Which systems houses benefit most
Systems house software does not fit every constellation. teamspace is a particularly good fit if you recognise several of these points:
Classic mid-market systems houses
From 10 to 150 employees, with a mixed model of implementation projects, managed services and licence reselling.
Managed Service Providers (MSP)
Recurring-revenue business with maintenance contracts, cloud operations, 24/7 support, SLA-bound response times and on-call duty.
Microsoft and SAP partner systems houses
Licence subscriptions, implementation engagements, maintenance and customisation tickets in parallel, engagement structure across group customers.
IT security and cloud systems houses
Pen-test and audit projects, security operations centres with 24/7 monitoring, incident response under SLA pressure, compliance reports as deliverables.
Hardware and infrastructure systems houses
Server and network roll-outs with hardware procurement, implementation and maintenance, reselling business with distributor connections.
Growing systems houses from 10 employees
From an Excel setup to a structured steering system, without having to swap systems again at 50 or 100 employees.
Tool mix vs teamspace systems house software
A comparison for systems houses running today on a helpdesk tool, Excel timesheets, Lexware invoicing and a separate CRM, considering whether consolidating onto one platform pays off.
| Feature | Helpdesk + Excel + tools | teamspace |
|---|---|---|
| Project and ticket on one data foundation | - | ✓ |
| Maintenance flat rate and time-and-materials in parallel | hard | ✓ |
| Recurring invoices | add-on | ✓ |
| SLA monitoring with escalation | limited | ✓ |
| Margin per service customer live | - | ✓ |
| Licence subscriptions automated | manual | ✓ |
| On-call and stand-by | external | ✓ |
| Renewal reminders and contract terms | manual | ✓ |
| ZUGFeRD and XRechnung | - | ✓ |
| Audit trail and compliance | weak | ✓ |
| Hosting in Frankfurt am Main | varies | ✓ |
| ISO 27001 data centre | varies | ✓ |
Capabilities for systems houses at a glance
The most relevant capabilities, grouped by business area. Fully included in every edition, no module surcharge.
Project and implementation
- Work breakdown with phases, tasks, milestones
- Time tracking on desktop, mobile or terminals
- Plan-vs-actual and earned value
- Multi-project management and conflict resolution
- Hardware and licence delivery items on the project
- Subcontractors and externals in the resource pool
Service and maintenance
- Maintenance contracts with flat-rate quota and term
- Service tickets with SLA monitoring and escalation
- Flat-rate and time-and-materials components in parallel
- Stand-by, on-call and emergency duty
- Self-service customer portal with knowledge base
- Microsoft Teams integration
Sales and renewals
- CRM with pipeline, forecast, engagement structure
- Contract management with terms and renewals
- Renewal reminders and escalation
- Cross-sell view across service customers
- Quotes with hardware, licence, service in one document
- Lead → order in one click
Billing and finance
- Recurring invoices for maintenance and subscriptions
- Fixed price, time-and-materials and flat-rate billing in parallel
- ZUGFeRD and XRechnung e-invoicing
- Down payments, final invoices, reversals
- Automated dunning with escalation tiers
- DATEV, Lexware and Sage handover
Steering and reporting
- Margin per service customer, project, maintenance contract
- Utilisation per person, skill, location
- Forecast from pipeline and active contracts
- Cashflow with open and dunned invoices
- Custom dashboards for leadership
- Audit trail across all changes
Security and compliance
- Hosting in Frankfurt am Main, EU-only processing
- Operated in an ISO 27001 certified data centre
- GDPR compliant with standard data processing agreement
- with activatable GoBD mode accounting and retention
- Need-to-know permission model
- Two-factor authentication optional
Case Study
Typical migration scenario from practice
Hypothetical practice example for illustration. Concrete values depend on starting point, industry and execution and are not guaranteed. A migration scenario from the customer base: a Microsoft partner systems house with 60 employees, two locations in southern Germany, mixed business of cloud migrations, managed services and licence reselling.
Starting point
Tickets ran in Zammad, hours in Excel per employee, CRM in HubSpot, invoicing in Lexware, licence subscriptions in a separate Excel sheet. Reconciliation at month-end took 2.5 days. SLA reports for customers were assembled manually from Zammad. Service margin became visible only at quarter close, often with unpleasant surprises. Renewal dates were missed repeatedly, costing recurring revenue.
Solution
With teamspace, CRM, projects, service desk, time tracking, maintenance contracts, licence subscriptions and invoicing were brought together on one platform. Migration from HubSpot, Zammad and Lexware delivered at fixed price by the 5 POINT AG customer success team. SLA reports are generated from service data, renewal reminders are built into the system. Service margin is now visible daily-fresh.
5 → 1
tools running operations
+11 pts
service margin after 12 months
2.5 → 0.2
days reconciliation at month-end
What systems house software really has to deliver
An IT systems house is neither a pure project deliverer nor a pure service provider but both at the same time. That makes steering complex: the business mixes implementation projects (roll-out, migration, integration) with managed services (cloud operations, monitoring, patch management), service tickets (incidents, change requests), licence reselling (Microsoft 365, Adobe, Atlassian, security) and hardware orders.
Real systems house software has to bring these five worlds onto one data foundation. Classic tool mixes break down precisely there: tickets in one tool, hours in a second, invoices in a third, licence subscriptions in an Excel sheet. Data is merged manually, reconciliation costs days, margin gaps are detected too late. teamspace solves this with a cloud platform on which project, service, ticket, contract and invoice live in the same system.
Projects and services seamlessly connected
In the systems house business, service typically follows the project. A cloud roll-out hands over after go-live into a managed service contract. A SAP implementation transitions into a maintenance phase with patches, customisations and user support. teamspace models this transition natively:
- Project → service contract in one click, with master data, rates and contacts taken over
- Time tracking on project or service contract, with clear separation of billable / non-billable
- Margin per engagement across the entire lifetime, from project start to maintenance renewal
- Contract logic with term, flat-rate quota, renewal date, escalation path
That is a meaningful difference from setups in which project and service live in separate systems and the handover has to be reconstructed manually.
Maintenance contracts with flat rates and time-and-materials in parallel
Maintenance contracts are the recurring-revenue backbone of a systems house. teamspace runs them with the flexibility the business requires:
- Flat-rate contracts with configurable hour quota per period (month, quarter, year)
- Time-and-materials components for hours beyond the flat-rate quota, with their own rate
- Mixed models with flat rate for standard operations and time-and-materials for change requests
- Hardware and licence positions as recurring invoice items
- Renewals and contract terms with automated reminders
- SLA conditions with response and resolution times per contract
Hours are booked on the right contract type, the period invoice combines flat rate, time-and-materials, licence and hardware in one document. ZUGFeRD and XRechnung are standard. More on Invoicing software and E-invoicing.
SLA steering in the service desk
Service Level Agreements are contractual in the systems house business, often with penalties on breach. teamspace ships the service desk with:
- SLA per contract with response and resolution times by priority
- Automatic escalation when thresholds are at risk
- Stand-by and on-call logic with separate response times outside business hours
- Self-service customer portal with knowledge base to reduce first-level load
- Microsoft Teams integration for service calls on the ticket
- SLA reports generated from data, with no manual lists for quarterly reviews
More on Service desk software and Ticket system.
Licence subscriptions automated
Microsoft 365, Adobe, Atlassian, security and backup subscriptions form a substantial part of recurring revenue in many systems houses. Manually they are a renewal trap: dates get missed, volume changes forgotten, margin uplifts applied inconsistently. teamspace manages subscriptions as recurring invoice items with:
- Term and renewal date per subscription
- Volume adjustment monthly or quarterly
- Margin uplift per vendor, product or customer
- Recurring invoices automatically in the right period cycle
- Renewal reminders in good time before expiry
- Cross-sell view for expansion potential
This replaces the Excel workbook in which a single person centrally maintains subscriptions today.
Customer economics live
The biggest leverage of integrated systems house software is daily-fresh customer economics. Classic setup: margin appears at quarter close, often with unpleasant surprises. teamspace shifts the picture to:
- Margin per project, service contract, maintenance contract daily-fresh
- Margin per service customer aggregated across all active contracts
- Threshold alerts on margin, SLA risk and quota burn
- Forecast to year-end rolling from pipeline and active contracts
- Drill-down to the individual booking for detail analysis
- Custom dashboards for leadership and service management
That makes steering possible before the margin issue lands in the quarter close. More on Project controlling software.
ISO 27001 and compliance
Systems houses often serve sectors with high compliance requirements: financial services, public sector, healthcare, energy. The own systems are in scope of audits. teamspace is:
- Hosted in an ISO-27001-certified data centre in Frankfurt am Main (the data centre is certified, not teamspace itself)
- GDPR compliant with standard data processing agreement
- with activatable GoBD mode for the retention of accounting-relevant data
- Operated exclusively in Frankfurt am Main, in certified EU data centres
- Audit trail records every correction, closed periods can be locked
The contracting party is 5 POINT AG, a German stock corporation, German contract law, no US CLOUD Act exposure, an argument for compliance-sensitive end customers of a systems house.
Migration from the tool mix
Moving from the established tool mix to an integrated platform is a migration project. The 5 POINT AG customer success team delivers this migration at fixed price on request:
- Service desk migration from Zammad, OTRS, Freshdesk, Jira Service Management
- CRM migration from HubSpot, Salesforce, Pipedrive
- Project migration from Jira, Asana, Smartsheet
- Time tracking migration from Toggl, Clockify, Excel
- Invoicing migration from Lexware, sevDesk, Easybill
- Subscription migration from Excel workbooks and distributor portals
The fixed-price migration is the alternative to monolithic ERP rollouts with open-ended consulting days.
Systems house software in the requirements check
Wondering whether teamspace is the right systems house software? Instead of an unguided 30-day trial we offer a 15 to 30-minute requirements check with the customer success team. Together we evaluate whether teamspace fits your mixed business of project, service, maintenance and licence, and you see the relevant modules live on a sample customer.
More about the platform on SME business software, Solutions and Features.
Frequently asked questions about systems house software
What is systems house software and how does it differ from classic ERP?
Systems house software bundles the operational processes of an IT systems house onto one platform: sales and CRM, implementation projects, managed services, maintenance contracts, tickets, licence subscriptions and fee invoicing. Classic ERP comes from manufacturing and centres on materials, production and inventory. For systems houses with mixed project, service and ticket business it is over-dimensioned and the data model does not fit.
Is Excel not enough for a systems house?
Up to 5 to 10 employees often yes, with high discipline. Beyond that, you typically lack a consolidated SLA view, renewal reminders, plan-vs-actual per project, margin per service customer and automated recurring invoicing. Excel becomes a maintenance station rather than a steering basis. Renewal dates get missed, margin leaks are spotted only quarterly.
How do maintenance contracts with flat rates and time-and-materials work in teamspace in parallel?
Per maintenance contract you can set a flat-rate quota (e.g. 20 hours per month) with defined term and renewal date. Hours are booked against the contract, once the flat-rate quota is consumed further hours roll into time-and-materials billing with the configured rate. The period invoice combines flat rate, time-and-materials and any licence subscriptions in one document.
How does the ticket system and SLA monitoring work?
Service requests arrive via email, self-service portal or API into the service desk. Per ticket the response and resolution times are calculated from the SLA contract, escalations run automatically. Hour logging on tickets is built into the workflow. SLA reports for customers are generated from data, no manual lists. More on Service desk software.
How does teamspace handle licence reselling business?
Licence subscriptions (Microsoft 365, Adobe, Atlassian, security solutions) can be run as recurring invoice items with term, renewal date and configured margin uplift. Renewals are reminded in good time, volume licences can be adjusted per customer. For cross-sell, account owners see active subscriptions and expansion potential.
How does on-call and stand-by capture work?
Stand-by, on-call and emergency duty are built into the HR and time tracking logic with their own pay factors. A stand-by call-out with activity on a maintenance contract feeds both the payroll preparation and the contract margin.
Can teamspace integrate with Microsoft Endpoint Manager, Datto or N-able?
Standard RMM and endpoint tools can be connected through the REST API. Tickets from monitoring flow automatically into the service desk with the corresponding SLA logic. For specific requirements we evaluate this in the requirements check and return a concrete integration recommendation.
How long does the rollout take?
Base configuration takes a few days. Mid-market systems houses are typically fully live within 6 to 10 weeks, depending on data migration, contract count and integrations. Migration from Zammad, OTRS, HubSpot, Salesforce, Lexware or Excel is delivered at fixed price by the 5 POINT AG customer success team on request.
How does teamspace integrate with DATEV and finance?
DATEV export for invoice, customer and posting data in the standard format without CSV adaptation. Lexware and Sage are connected through standard interfaces. Incoming invoices can be captured digitally and pushed to your finance system through DATEV. Payroll preparation runs with DATEV LODAS and LuG.
What about ISO 27001 and compliance?
teamspace runs in an ISO 27001 certified data centre in Frankfurt am Main; it is the data centre that is certified, not teamspace itself. GDPR compliant with standard data processing agreement, with activatable GoBD mode and operated exclusively in certified data centres in Frankfurt am Main. The audit trail records every correction, closed periods can be locked. The contracting party is 5 POINT AG, headquartered in Darmstadt, German contract law, no US CLOUD Act exposure.
Can we roll teamspace out in stages?
Yes. A typical rollout sequence in systems houses: service desk and maintenance contracts first, then time tracking, then projects, then invoicing, then CRM. Later modules are configuration steps rather than data migrations. Data and permissions grow with you, edition switches from light → office → enterprise are possible without migration.
What does systems house software cost?
teamspace is billed per active user per month. Prices are annual; shorter terms carry a surcharge (+10% half-yearly, +15% quarterly, +20% monthly). No setup fee for the licence; notice period 3 months on an annual term, 1 month on a monthly term. The right edition we discuss in the 15-minute call, depending on module needs, contract logic and integrations. A full breakdown is on the pricing page and the feature overview.
Related topics
Modules systems houses use most.
Service desk software
Tickets, SLAs, maintenance contracts and customer portal in one logic.
Project management software
WBS, plan-vs-actual, forecast, hardware delivery items on the project.
Invoicing software
Recurring invoices for maintenance and licence subscriptions.
Time tracking online
Hours on project, maintenance contract or ticket, mobile or desktop.
Systems house software reviewed in 15 minutes.
In the requirements check we discuss your service and project logic, maintenance contracts, licence reselling and billing. You receive a clear first opinion whether teamspace fits, free of charge and without obligation.